Free Network Assessment
Do you wish to know where network problems might arise at a in the future and how to avoid them? Would you like to know how to prevent unauthorized access to your network? Contact us today to schedule a FREE assessment of your network, and learn more about our Support Plans, which improves your network's reliability at a greatly reduced cost.
Network Troubleshooting
No matter what the Network Operating System, Linux, Unix, Windows, Apple or Novell, a senior level RxPc Network Engineer will efficiently trouble-shoot your network problems. We solve problems in hours that other techs have been unable to solve in days. Some of the common issues we regularly solve:
- "Slow" networking performance
- Non-functioning or "not-starting" Servers
- Malfunctioning firewalls and routers
- Exchange Server errors and malfunctions
- Faulty and/or poor data cabling
- Troublesome workstations that are "unable to logon"
- Incorrect IP routing and DNS resolution issues
- Data Recovery and Restore problems
After identifying and isolating the problem(s) we will quickly remedy the problem and return your network to smooth operation even if we have to work at night or on the weekend.
Network Installation and Support
Even the best hardware and software is of little value if it is not installed and configured properly. Knowing the correct settings for today's advanced server applications is simply a matter of experience. The ramifications of an incorrectly installed network or software program can result in costly budget overruns and operational downtime. RxPc has years of experience and a diversified team upon which to draw, so you can rest assured that your network will be more then just "working", but also configured for maximum security and optimized for peak performance. RxPc will also document the critical aspects of your network and make that information accessible.
Proactive Network Administration
Active management of your network, as opposed to waiting for it to breakdown, increases its reliability and your productivity. There are a few key areas that should be regularly maintained in order to ensure the safety and reliability of your network:
- Data Backup and Verification
- Antivirus Software Updates and Monitoring
- Microsoft and Application Updates
- Hardware Condition
- Firewall Integrity
For as little as two hours per week RxPc can manage these critical tasks for you, allowing you to do what you do best, focus on your business.
Hardware and Software Procurement
Procurement of technology can be a complicated task. Where can you get the best price? What type of warranty do you need? Which vendors stand behind their products? Over the years, RxPc has dealt with many products from a variety of vendors and you can be assured that when you purchase from us you will be receive the best value for your investment and that we will handle warranty issues for you without any hassles. Whether you prefer to do your own procurement or prefer to have RxPc do that for you, we're here to assist you.
Remote Network Monitoring
If your server crashes or your network is "down", rapid resolution is critical. Server issues often affect every user on your network. You cannot afford to wait until tomorrow or the next day for an answer. RxPc has the ability to access your server from a remote location and provide fast, efficient support in minutes, not days. If required, RxPc can dispatch a technician in just a couple of hours, six days a week barring Sundays.
Technology Planning
The development of a technology plan is important in achieving your long-term business goals. An effective technology plan will document the details of what these goals are, how technology can help you accomplish these long-term business goals, and documentation of the costs in reaching these specified goals. You will feel confident that you are spending wisely and setting the necessary pieces in place for the implementation of these goals in the future.
Documentation Services
- Evaluate and document overall network performance
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Detailed network documentation specifying asset inventory, WAN/LAN
- Diagrams and configuration information (i.e. router, firewall and switch configurations, server and workstation configurations, application configuration information such as virus, backup, email, database)
- Identify and document areas for improvement as well as strong points of the network infrastructure
- Cite recommendations for improvement of problem areas
- Assess internal and external network security
Network Security Services
- Internet security and monitoring (firewall and web filtering)
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Implementation of Network Topology & IP Infrastructure Engineering
Router, Switch and Firewall trouble-shooting including Cisco Products
Core Networking Services
- LAN redesign, implementation and maintenance (switches, cabling, etc)
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Server Installations, Upgrades and Migrations
- Business Solutions
- Network Administration
- Wireless Solutions
- Terminal Services & Remote Access (RAS) Solutions
- Backup and recovery implementations (Veritas, ARCserve & hardware solutions)
- Company-wide Anti-virus and Anti-spam Solutions (Norton Corp. Edition, McAfee Corp., Panda, Trend Mico)
- WAN connectivity (branch connectivity via T1 or VPN)
- Broadband & Telco Line Trouble-shooting (DSL, Cable Modem, ISDN,T1, Fractional T, Frame Relay)
- WAN connectivity (branch connectivity via T1 or VPN)
- Technology Project Implementation and Desktop Rollouts
- Category 5e, 6 and 7 Data Cable Installation
Workstation Services
- Desktop Engineering & Connectivity
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Software trouble-shooting (MS Office, ACT, QuickBooks etc.)
- Desktop system upgrades (memory, hard drive, peripherals, etc), Repair/Trouble-shooting
- Software rollout implementations (Ghost, Altiris, etc)
- Configure TCP/IP and Internet connectivity
- Mail program (e-mail) trouble-shooting (MS Exchange, Outlook Express, Outlook etc)
- Virus removal/Protection
- Maintenance and user support
Supported Platforms and Programs
- Windows 2000/2003 Server, Windows NT 4.0, BackOffice, .NET
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MS Exchange 5.5/2000/2003
- SQL Server
- Microsoft Internet Security and Acceleration (ISA) Server 2000/2003
- Microsoft Applications Center, BizTalk, Commerce Server, Content Management Server, Host Integration Server, Internet Security and Integration Server (ISI) Mobile Information Server, SharePoint Portal
- Novel Netware
- Apple Macintosh
- Linux
- Accounting Packages (QuickBooks, Peachtree, MAS90)
- CRM Packages (ACT, Goldmine, Microsoft CRM)
Specialized Services
- Intrusion Detection
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Network Analysis and Documentation
- Laptop Repair
- Laser Printer support and repair
- Database and application development
- Data Recovery
- Disaster Preparation and Recovery
- Voice over IP Set-ups
- Point-of-Sale software and Bar Coding Solutions
- Video Security Solutions (CCTV)
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